Elements and Performance Criteria
- Establish an appropriate working relationship with clients
- clients identify their needs and goals
- individual and cultural differences are addressed
- areas of resistance/conflict are identified and appropriately resolved
- appropriate levels of consultation are implemented
- the experience and life skills of the client are appropriately addressed
- relevant information is collected
- Implement processes to reach agreement on meeting procedures, consequences of actions and cooperative relationship
- Clarify negotiable and non negotiable aspects of intervention
- Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities
- Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention
- Promote preventative strategies
- Provide a full range of opportunities for clients to engage in identification of problems and solutions
- Employ a range of strategies to assist clients to meet specific targets and to gain control over their lives
- Identify, develop and initiate an appropriate range of opportunities in accordance with organisation policies and procedures and client needs
- Encourage and monitor client progress and involvement in activities and take appropriate action to maximise individual skill development
- Provide a specialist service to clients
- accepted organisation standards of behaviour
- mutual respect
- commitment to information sharing and dissemination
- adherence to agreed plan
- sensitivity to cultural, family and individual differences
- ability to work with the client in the context of the family and broader community
- application of the organisation's philosophy
- compliance with statutory requirements and duty of care responsibilities